:root{--navy: #0b1b3a;--navy-2: #16316d;--orange: #f26a1b;--tint: #f3f5fa;--line: #dfe4ef;--ink: #26314d;--muted: #5d6885;--warm: #fff4ec;color-scheme:light}*{box-sizing:border-box}body{margin:0;background:var(--tint);color:var(--ink);font-family:system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;line-height:1.5}h1,h3{color:var(--navy);margin:0}.muted{color:var(--muted);font-size:.85rem;margin:0}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:0;border-radius:10px;padding:12px 20px;font:inherit;font-weight:700;cursor:pointer;text-decoration:none;transition:transform .1s,opacity .15s}.btn:hover{transform:translateY(-1px)}.btn:disabled{opacity:.6;cursor:default;transform:none}.btn-sm{padding:8px 14px;font-size:.9rem}.btn-orange{background:var(--orange);color:#fff}.btn-navy{background:var(--navy);color:#fff}.btn-ghost{background:#fff;color:var(--navy);border:1px solid var(--line)}.card{background:#fff;border:1px solid var(--line);border-radius:14px}.login{min-height:100dvh;display:grid;place-items:center;padding:16px}.login-card{width:100%;max-width:360px;padding:28px 24px;display:grid;gap:10px}.login-logo{width:170px;height:auto;margin-bottom:4px}.login-card label{font-weight:600;font-size:.9rem}.login-card input,.tools input,.tools select,.status{font:inherit;padding:11px 12px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink)}.login-card input:focus,.tools input:focus,.tools select:focus{outline:2px solid var(--orange);outline-offset:1px}.err{color:#b3261e;margin:0;font-size:.9rem}.bar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}.bar img{height:38px;width:auto}.bar-right{display:flex;gap:8px}.wrap{max-width:960px;margin:0 auto;padding:16px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:16px}.stat{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px;display:grid}.stat strong{font-size:1.7rem;color:var(--navy);line-height:1.1}.stat span{color:var(--muted);font-size:.85rem}.stat.hot{background:var(--warm);border-color:#ffd2b3}.stat.hot strong{color:var(--orange)}.notice{background:#fff;border:1px solid var(--line);border-left:4px solid var(--orange);border-radius:10px;padding:10px 14px;margin:0 0 14px;cursor:pointer}.notice span{color:var(--muted);font-size:.8rem;margin-left:8px}.tabs{display:flex;gap:6px;margin-bottom:12px}.tabs button{font:inherit;font-weight:700;padding:10px 16px;border-radius:10px;border:1px solid var(--line);background:#fff;color:var(--muted);cursor:pointer}.tabs button.on{background:var(--navy);border-color:var(--navy);color:#fff}.tools{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}.tools input{flex:1 1 200px}.list{display:grid;gap:12px}.enq{padding:16px}.enq-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.enq-device{margin:10px 0 0;font-weight:700;color:var(--navy-2)}.enq-problem{margin:4px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}.enq-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.status{font-weight:700;padding:8px 10px}.s-new{background:var(--warm);border-color:#ffd2b3;color:#b44a08}.s-called{background:#eaf1ff;color:var(--navy-2)}.s-inprogress{background:#fff8db;color:#7a5b00}.s-done,.s-closed{background:#eef0f5;color:var(--muted)}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;min-width:520px}th,td{text-align:left;padding:12px 14px;border-bottom:1px solid var(--line);font-size:.92rem}th{color:var(--muted);font-weight:600;font-size:.8rem;text-transform:uppercase;letter-spacing:.04em}tr:last-child td{border-bottom:0}.empty{text-align:center;color:var(--muted);padding:40px 0}@media(max-width:640px){.stats{grid-template-columns:repeat(2,1fr)}.bar img{height:32px}.enq-head{flex-direction:column}.status{width:100%}}